COMPANY: VAA Philippines

• Job Title: Customer Service Representative Virtual Assistant
• Hourly Rate: $3
• Location: Remote (Philippines
• Work Hours: Full time, with flexible scheduling based on client needs
• Duration: Long-term, based on performance
• Training: Comprehensive training provided
• Device: Main and Backup Device needed

JOB DESCRIPTION

As a Customer Service Representative Virtual Assistant, you will be responsible for providing exceptional customer support through various channels, including chat, email, and phone calls. You will address customer inquiries, resolve issues, process orders, and manage customer accounts efficiently while maintaining a positive and professional demeanor.

KEY RESPONSIBILITIES

• Customer Interaction: Handle customer inquiries and resolve issues effectively through various channels (chat, email, phone).
• Product Knowledge: Provide accurate and helpful information to customers regarding products and services.
• Order Processing: Efficiently process customer orders, returns, and exchanges.
• Account Management: Maintain and update customer accounts to ensure accurate information.
• Issue Resolution: Troubleshoot customer problems and provide timely solutions.
• Ticketing System: Utilize ticketing software to track and manage customer interactions effectively.
• Policy Adherence: Stay up-to-date on company policies, procedures, and product knowledge.
• Team Collaboration: Contribute to a positive and collaborative team environment.

QUALIFICATIONS

• Customer Service Experience: Minimum of 1-2 years of experience in a customer service handling role via chat, email, and calls.
• Ecommerce Knowledge: Experience working in the ecommerce industry.
• Communication Skills: Excellent written and verbal communication skills in English.
• Technical Proficiency: Strong technical skills, including proficiency in ChatGPT, Google Translator, and ticketing software.
• Problem-Solving: Ability to effectively resolve customer issues and provide solutions.
• Time Management: Excellent time management and organizational skills.
• Customer Focus: Positive and customer-oriented attitude.
• Teamwork: Ability to work independently and as part of a team.

SYSTEM REQUIREMENTS

Main Device:

• Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
• RAM: 8 GB or higher.
• Storage: Minimum of 112 GB.
• Internet Speed: At least 20 Mbps for both download and upload speeds.

Backup Device:

• Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
• RAM: Minimum 4 GB.
• Storage: Minimum of 112 GB.
• Internet Speed: At least 10 Mbps for both download and upload speeds.

Note: The use of mobile phones or tablets is not accepted for this role.